Privacy Policy

This Privacy Policy explains how Lang De Chat Pte Ltd ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use SleepBetterSG ("the Website"). We are committed to protecting your privacy in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Information We Collect

When you use our Website, we may collect the following personal data:

• Contact Information: Name, email address, phone number
• Health Information: Details about your sleep condition, symptoms, duration, and impact on daily life
• Usage Data: Information about how you interact with our Website, including pages visited and time spent
• Device Information: Browser type, IP address, device type, and operating system

2. How We Use Your Information

We use your personal data for the following purposes:

• Specialist Matching: To connect you with appropriate sleep medicine specialists based on your condition
• Communication: To respond to your enquiries and provide information about specialist consultations
• Service Improvement: To improve our Website and services
• Marketing Communications: To send you health tips, articles, and promotional materials (only if you have opted in)
• Legal Compliance: To comply with applicable laws and regulations

3. Sharing of Information

We may share your personal data with the following parties:

• Healthcare Providers: Sleep medicine specialists, ENT surgeons, and clinics to facilitate your consultation and treatment
• Affiliates and Partners: Lang De Chat Pte Ltd's affiliates and business partners who assist in providing our services, including healthcare networks, marketing, customer service and operations partners
• Service Providers: Third-party vendors who help us operate our Website (e.g., hosting, analytics)
• Legal Requirements: When required by law, court order, or government authority

Important: By submitting your details through our contact form, you consent to your information being shared with Lang De Chat Pte Ltd's affiliates and partners for the purpose of connecting you with healthcare services.

4. Marketing Communications

We will only send you marketing communications (such as health tips, newsletters, and promotional offers) if you have explicitly opted in to receive them. You may opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at the email address below

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years unless you request earlier deletion.

7. Your Rights

Under the PDPA, you have the right to:

• Access: Request access to your personal data held by us
• Correction: Request correction of any inaccurate or incomplete data
• Withdrawal: Withdraw your consent for us to collect, use, or disclose your data

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: